Well Tended is a small Hampton Roads business. We reply to your Google reviews, post updates to your Business Profile, and send you a one-page report each month. You set the rules, and you can stop anytime.
You approve how replies sound once. After that, each review follows the rules you signed.
★★★★★
Answered in your voicePositive reviews get a reply within one business day, using the tone and phrases you approved.
★★★★★
Sent to you firstLower ratings come to you with a suggested reply. You can edit it, approve it, or write your own. If you don't get to a plain one within a business day, it gets the neutral reply you approved in advance; you can switch that off. Health care, legal, and veterinary practices start with it off.
★★★★★
Never posted without youAnything about safety, injury, a legal claim, or a similar issue waits for you, whatever the rating.
What you get
Replies
A reply to every Google review, in your voice, with anything negative sent to you first.
A current profile
Hours, services, photos, and posts kept up to date, so people see accurate facts about you. Ongoing on Standard and Pro; Essentials gets a full setup and two posts a month.
Honest review requests
A simple way to ask every customer for a Google review, with a QR card and a short link. Standard and Pro plans.
A monthly report
One page listing every change we made and how your profile did. Standard and Pro add a comparison with nearby competitors, using public information only.
Plans
Plan feature
Essentials
Standard
Pro
Per month, per location
$149
$199
$249
Replies to every Google review
Yes
Yes
Yes
Profile posts
2 a month
Weekly
Weekly
Profile upkeep
At setup
Ongoing
Ongoing
Review-request kit
No
Yes
Yes
Replies on other review sites
No
1 site
2 sites
Competitor comparison in the report
No
Yes
Yes
Negative reviews sent to you
Within 1 business day
Same business day
Within 4 business hours
Reviews included each month
Up to 30
Up to 60
Up to 100
Month to month. No setup fee and no cancellation fee. Billing starts when you give us access.
Health care, legal, and veterinary practices use the Pro plan, which adds the extra reply rules those fields need.
Our first ten clients keep their price for 12 months, unless they change plans.
Google Business Profile is free. Google provides it at no cost, and you can manage it yourself without paying anyone. Our fee is for doing the work: replying, keeping the profile current, and reporting to you.
Your profile stays yours
You add our Google account as a Manager from your own account. You stay the Owner, and we never ask for your password.
We tell you about every change we make. When Google suggests changes to your profile from other sources, we never discard them automatically; we check with you first.
Stop anytime with an email; the month you've paid for simply runs out. Ask for your profile back for any reason, and we remove our access within 7 business days. You can also remove us yourself; that pauses the work, and an email stops the billing.
Before we start, you get a written disclosure of our fees and your rights, and you sign your approval.
What we never do
Write, buy, or trade reviews, or post reviews for anyone.
Offer customers anything in exchange for a review.
Ask only happy customers for reviews, or steer unhappy ones somewhere else.
Remove reviews or promise to get them taken down.
Guarantee ratings, rankings, or placement on Google Search or Maps.
How we use AI
We use AI tools to draft replies, posts, reports, and emails. Every draft follows the voice and rules you approve and is checked against those rules before anything is posted. Right now, Justin Fiddie, who runs Well Tended, reviews and posts every reply himself, and reads and sends every email.
Get in touch
Email hello@welltendedlocal.com. Tell us the name of your business, and we'll send a free one-page snapshot of your Google profile compared with three nearby businesses like yours. No call needed.